Website & Cookie Policy

1. Terms & Conditions

2. Who we are

3. Website content

4. Use of the website content

5. Copyright & trademarks

6. Availability

7. About cookies and why we use them

8. Cookies we use

9. Cookie preferences

10. Associated documents

11. Acceptance

1.     Terms & Conditions

The language used on our websites and for all our communications with our customers, will be English. Your use of our websites and any dispute arising out of such use of our websites is subject to the laws of England, Northern Ireland, Scotland and Wales.

If you browse and use our websites, you are agreeing to comply with and be bound by the Terms and Conditions of using our websites use as laid out as follows in this policy. This policy together with our Privacy Policy and Data Retention Policy govern our relationship with you in relation to our websites. If you disagree with any part of the terms of use in this policy, please do not use our websites.

2.     Who we are

Richmond Film Sound Services Ltd is a registered company in England & Wales with Registration No: 1034 9199 at Unit 3E Premier Centre, Abbey Park, Romsey, Hampshire, SO51 9DG.

The term ‘Richmond Film Sound Services Ltd’ or ‘us’ or ‘we’ refers to Richmond Film Sound Services Ltd as the owner of the website. The term ‘you’ refers to the user or viewer of our website.

3.                 Website content

The content of the pages of our websites is for your general information and use only. We reserve the right to modify, change, or remove without notice any information posted on the website including our policies and terms of use.

Our websites may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we assume no responsibility for the content of any other websites to which our websites have links.

4.                 Use of the website content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our websites for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5.                 Copyright & trademarks

Copyright of the material on our websites belong to Richmond Film Sound Services Ltd, unless otherwise stated. Reproduction of any kind is prohibited without our prior consent. Material may include but is not limited to: the design, layout, look, appearance, graphics, downloadable content. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of the terms of use as laid out in this policy. All rights are reserved.

All trademarks reproduced in our websites which are not the property of, nor licensed to Richmond Film Sound Services Ltd are acknowledged on our website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6.                 Availability

Every care has been taken in the preparation of our websites, but certain technical issues may occur that are beyond our control and we cannot guarantee that you will have uninterrupted or error free access to all of the site at all times.

7.                 Cookies and why we use them

A cookie is a small text file that is downloaded onto the device that you are using when you browse our websites. They allow us to collect information about your activities across our websites so that we can make sure the website is working properly. They also allow us to monitor the performance of our site, so that we can make improvements for users’ benefit.

Our websites use first party cookies and third-party cookies. First party cookies are files that we have created for a specific purpose and have complete control over. We also use some third-party cookies (i.e. google analytics) for performance/ analytical purpose.

Please note that some third parties may also use cookies to build a profile of your activities on the Richmond Film Sound Services Ltd Website and other websites that you’ve visited. Richmond Film Sound Services Ltd holds no responsibility for these cookies.

For more information about cookies please visit or

8.                 Types of cookies we use

Please note that these are some of the commonly used cookies. This list is not exhaustive but is intended to explain why we use cookies.


Name of Cookie file


Maximum Duration


(First Party)




Necessary. SessionStorage. Cart functionality allowing you to login, add items to cart and checkout

As soon as you leave our site.

Google Analytics

(Third Party)




Performance/Analytical: All these cookies are anonymous. The cookies will collect information about:

·         when you first visited our site

·         the last time you visited our site

·          how long you browse our site

·         when you leave our site

·         your unique visitor ID

·         where you found our site

More information about Google’s privacy and safeguarding.

_ga (2 years)

_gat (1 minute)

_gid (24 hours)

Please see Google’s Privacy policy for more information


9.                 Cookie preferences

Some of the cookies that we use are necessary for our website to work properly and can’t be switched off. These are used as a response to an action made by you, this may be a request for services, such as setting your privacy preference, logging in, or completing an online form.

You can set your browser to stop or alert you about these cookies, however some parts of the site may not work correctly if you do this.

If you are concerned about any cookies being stored on your devices you can delete your cookie history in your browser settings. Please visit for more information.

10.             Associated documents

·         Privacy Policy

·         Data Retention Policy

·         Subject Access Request Policy

11.             Acceptance

This Website & Cookie Policy was last updated in April 2018. By using our websites, you agree to the Terms and Conditions of use of our websites, as well as our use of cookies, as laid out in this policy.  Any updates to this policy will be made available on our websites. Please share any questions, concerns or comments you have about this policy by writing to:

The Managing Director

Richmond Film Sound Services Ltd

Building 11, Shepperton Studios

Studios Road


Middlesex TW17 0QD

Our Managing Director can also be emailed at